Shipping Protection

Protect your order from the moment it leaves our warehouse until it arrives safely at your door.

What's Covered

Vyper Shipping Protection covers your order against issues that occur during the shipping process—from the moment your order leaves our facility until it's safely in your hands.

What's NOT Covered

Shipping Protection covers transit issues only. The following are not covered:

• Damage after delivery — Once you've received your order, damage from use or accidents falls under our Warranty or Total Protection

• Buyer's remorse — Changed your mind? See our standard Return Policy

• Incorrect address provided — Please double-check your shipping address at checkout

• Delayed shipments — Carrier delays are frustrating but don't qualify for replacement

• Claims filed after 15 days — All shipping claims must be filed within 15 days of delivery (or expected delivery for lost packages)

• Manufacturing defects — Product arrived but has a defect? That's covered under our Warranty at no cost

How to File a Claim

Step 1: Contact Us Within 15 Days

Email sales@vyperindustrial.com or call (920) 301-3822

Include:

• Your order number

• Description of the issue (damaged, lost, or stolen)

• Photos of damage (if applicable) — show the product AND the packaging

Step 2: We Review & Ship

For damaged or stolen packages, we typically ship your replacement within 1-2 business days of receiving your claim.

For lost packages, we'll coordinate with the carrier to confirm the package is lost (usually 5-7 business days), then ship your replacement immediately.

Step 3: Enjoy Your Product

We'll send tracking info to your email. No need to return damaged items in most cases—dispose of them however you'd like.

How It Fits with Our Other Protections

Vyper offers three layers of protection. Here's when each one applies:

Frequently Asked Questions

Do I need Shipping Protection?

It's optional, but we recommend it. While carriers are generally reliable, damage and theft do happen. For $12, you get instant peace of mind and fast replacement if anything goes wrong.

What if I didn't purchase Shipping Protection and my package was damaged?

You'll need to file a claim directly with the carrier (UPS, FedEx, etc.). This process typically takes 2-4 weeks and requires you to work with the carrier for resolution. Shipping Protection lets us handle it for you—fast.

How do I know if damage happened during shipping vs. was a defect?

Shipping damage usually shows on the packaging too—crushed boxes, punctures, etc. Manufacturing defects appear on the product itself with no packaging damage. Either way, we'll take care of you—Shipping Protection or Warranty will cover it.

Can I add Shipping Protection after I place my order?

No, Shipping Protection must be added at checkout before your order ships.

Is there a limit to how much is covered?

Shipping Protection covers the full value of your order, up to $2,500. For orders over $2,500, please contact us for additional coverage options.

What if only part of my order was damaged?

We'll replace only the damaged items. You keep everything that arrived safely.

What if my package was stolen?

Let us know within 15 days of delivery. If the carrier has a delivery photo, we'll share it with you to confirm the theft occurred after delivery. In most cases, we'll ship your replacement right away. For certain circumstances, we may request a police report or additional documentation.

Questions? Contact us at sales@vyperindustrial.com or (920) 301-3822

Effective for orders placed on or after [01/06/26]

Last Updated: [01/06/26]