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Please find our most common frequently asked questions below. If you still have questions after, please contact us at the bottom of this page. One of our sales reps will be assisting you shortly!


Absolutely! We proudly make the Vyper Chair in Green Bay, WI. When you shop with Vyper, you get American quality while supporting American manufacturing.

Any models with QH in the title means that chair comes equipped with our Quick Height Adjustment system, allowing you to quickly adjust your height in seconds.

Any models with MAX in the title means that chair comes equipped with a backrest to relieve back pain.

A chair can be a QH model and a MAX model.

Our Quick Height Adjustment allows the height of the chair to quickly be adjusted within seconds.

Our Acme Rod Height Adjustment allows the height of the chair to be adjusted by spinning the seat to adjust up & down.

Locking casters are available as an add-on and can be found under the ‘Accessories’ tab. If you’re working on an uneven surface like a sloped driveway, locking casters can help keep your chair in place when not being used.

Custom logos are available on chair orders of 5 or more. If you would like to get custom embroidery on your Vyper Chair, please contact our sales team at

Yes. If your Vyper chair turns out to be too tall or too short for your work station, you can purchase a new set of arms to swap out on your chair to change the model type. Please contact a team member at to place an order.

Yes, all models besides the Low-Pro, Lay Down Creeper and Robust Steel Pro can adjust in height.

On each product page, please refer to the product pictures to discover height adjustability.

We offer a variety of different seat sizes depending on the model.

All Vyper Chair (besides the Low Pro) seats are 14" in diameter with 3.5" of foam thickness.

If you'd like to increase the width of this seat, you can add on the Big Boy attachment which will increase the width to 21". This attachment is not available for the Low-Pro model and is not compatible with the Sidekick attachment.

We do not offer any chair models with armrests at this moment.

No, we do not offer an option for a blank seat. All chairs come standard with the Vyper emblem logo unless the custom embroidery option is selected and is then replaced with your custom logo.


Normal lead times for non-custom orders are 1-5 days and 3-4 weeks for custom orders. Premier Aluminum models have a lead time of 1-2 weeks.

Once the order is shipped, you will receive a confirmation email with tracking information. All domestic packages ship via FedEx and delivery time within the United States is 3-5 business days. Please note that once the package leaves our warehouse, we no longer have any control over the package.

Order confirmations can sometimes take up to 24 hours to receive. If you have not received an order confirmation email within 24 hours of submission, please contact a team member at

We utilize our partnerships with FedEx to provide you with the lowest rates along with the highest accuracy of on time shipments.

We also utilize USPS for smaller packages like the Sidekick, Big Boy and other accessories.

Send us an email as soon as possible to with your order number and the correct address.

Changes can be made to orders after they have been submitted but only before they have been shipped. If you need to make a change to your order or would like to cancel, please contact a team member as soon as possible at

Our goal is to provide immediate customer service. We aim to respond to all customer emails within 24 hours. Please note that this timeframe may be slightly longer during product launches or holidays.

At this moment, we do not ship internationally. However, we do have distributors in Europe, Australia and Canada. Please contact our sales team at (920) 301 - 3822 for international orders.


Vyper Industrial tests every one of our products before it’s released to the market to ensure that we exceed your level of expectations. Therefore, if at any time within 30 days after your purchase, for any reason, you’re not happy we’ll refund your money +5%!

Learn more about it here

Please refer to our Return Policy here

If you would like to return your Vyper Chair, please wrap all pieces as they were received and place the parts back in the original packaging.

Once parts are placed back in the original packaging, please contact our sales team at to receive a return label.

The cost of the return label is due to the customer.

Yes, as long as the Vyper Chair has not been damaged or used. If your Vyper Chair is damaged or used, unfortunately we will not be able to exchange it for a different model.

If you'd like to return your used Vyper Chair and purchase another Vyper Chair, that is totally acceptable. Note: there is a restocking fee for your returned Vyper Chair.


We offer up to a Limited Lifetime Warranty on our products.

To learn more, please visit our Warranty page here.

Vyper Chairs are Made in America, proud and true. We will continue to keep all manufacturing in the United States.

Our team inspects every component to the Vyper Chair before it moves to our assembly line. You get what you pay for. You're buying hand-crafted quality, a novel piece that we take pride in manufacturing. One thing we will never cut corners on is quality, we promise you that.

At this moment, we do not ship internationally. However, we do have distributors in Europe, Australia and Canada. Please contact our sales team at (920) 301 - 3822 for international orders.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked. Learn more about our 105% Money Back Guarantee here.

Please review our Return Policy for more information.

*Please note that you will be charged a 10% restocking fee if your order was opened and used.


No, all of our models require assembly. Assembly typically takes 20-30 minutes and only standard hand tools are necessary. No special tools are required for assembly.

The Vyper Chair typically takes around 20-30 minutes. For help with assembly, please view our assembly videos here.


Please allow 3-5 business days for your refund to process and be received in your account.The refund will be processed once we received the returned item at our Green Bay facility.

Yes, we've partnered with GovX to offer discounts to our US Vets and first responders. To qualify for the discount, please add your desired item to your cart and use the GovX link at the bottom of your cart. Please follow the instructions from there.

We honor and respect all active and un-active first-responders and all active and veteran US Military members. If you served or are serving for our country, thank you.

Yes, we have partnered with ShopPay to offer incredible options for payments.

To learn more, please visit our ShopPay page here.

This options are available during checkout.


A member from our sales team will be in contact with you within one hour!

Call Us At: (920) 301 3822


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