1.1. I just placed an order, when will my chair arrive?

Normal lead times for non-custom orders are 1-5 days and 3-4 weeks for custom orders.

Once the order is shipped, you will receive a confirmation email with tracking information. All domestic packages ship via FedEx or USPS and delivery time within the United States is 3-5 business days. Please note that once the package leaves our warehouse, we no longer have any control over the package.

1.2. I have not received my order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive. If you have not received an order confirmation email within 24 hours of submission, please contact a team member at sales@vyperindustrial.com.

1.3. What carrier do you use for shipments?

We utilize our partnerships with FedEx to provide you with the lowest rates along with the highest accuracy of on time shipments.

We also utilize USPS for smaller packages like the Sidekick, Big Boy and other accessories.

1.4. I entered the wrong shipping address, how can I fix it?

If you entered the wrong shipping address, please send us an email as soon as possible to sales@vyperindustrial.com with your order number and the correct address.

Please note, once an order has left the warehouse, we are unable to change the shipping address.

1.5. What if I want to cancel or exchange my order?

Changes can be made to orders after they have been submitted but only before they have been shipped. If you need to make a change to your order or would like to cancel, please contact a team member as soon as possible at sales@vyperindustrial.com.

1.6. I emailed your customer service team. When should I expect a response?

Our goal is to provide immediate customer service. We aim to respond to all customer emails within 24 hours. Please note that this timeframe may be slightly longer during product launches or holidays.

1.7. Do you ship internationally?

At this moment, we do not ship internationally. However, we do have distributors in Europe, Australia and Canada. Please contact our sales team at (920) 301 - 3822 for international orders.

2.1. What is the 105% Money Back Guarantee?

Here at Vyper, our mission is to deliver exceptional products that exceeds our customers expectations, every time.
We hold the highest standards on the quality of our products an we test every one of our products before it’s released to the market to ensure that we exceed your level of expectations.

Therefore, if at any time within 30 days after your purchase, for any reason, you’re not happy we’ll refund your money +5%! All you have to do is package everything back up in the original packaging and ship it back to us. That simple!

If for some reason you would ever be dissatisfied, contact us to return your product within 30 days of your purchase. Vyper will cover the shipping from your location back to our facility. Guarantees are applicable to purchases made from vyperindustrial.com only.

2.2. What is Vyper's Return Policy?

Please refer to our Return Policy here. 

2.3. How do I ship my order back to you?

If you would like to return your Vyper Chair, please wrap all pieces as they were received and place the parts back in the original packaging.

Once parts are placed back in the original packaging, please contact our sales team at sales@vyperindustrial.com to receive a return label.

The cost of the return label is due to the customer if it has been more than 30 days since your purchase

2.3. Can I exchange my Vyper Chair for a different Vyper Chair?

Yes, as long as the Vyper Chair has not been damaged or used. If your Vyper Chair is damaged or used, unfortunately we will not be able to exchange it for a different model.

If you'd like to return your used Vyper Chair and purchase another Vyper Chair, that is totally acceptable. Note: there is a restocking fee for your returned Vyper Chair.

3.1. What is Vyper's Warranty?

We offer a Lifetime Warranty on majority of products and a 5 Year Warranty on specific components. Please see our Warranty in full detail here.

3.2. Is the Vyper Chair made in the USA?

Yes! We proudly make the Vyper Chair in Green Bay, WI. When you shop with Vyper, you get American quality while supporting American manufacturing.

3.3. What's the different between Quick Height and Acme Rod?

Our Quick Height Adjustment allows the height of the chair to quickly be adjusted within seconds.

Our Acme Rod Height Adjustment allows the height of the chair to be adjusted by spinning the seat to adjust up & down

3.4. What does MAX mean?

Products with "MAX" in the name mean they come with a backrest support. The only odd-ball out is the Robust Steel Sport, which also comes with a backrest.

3.5. What is the diameter and thickness of the seat cushion?

All of our rounded seats are 14" in diameter and 3" - 4" in thickness, depending on the model. If you would like to extend the width of your seat, please see our Big Boy Attachment.

Backrest & headrest cushions are 6" x 8". All product pages have specific dimension breakdowns.

3.6. How do I get a custom logo on my chair?

We offer custom embroidery on chair orders over 5+ chairs.

Please speak with one of our sales reps at (920) 301 3822 and they can assist you with this order.

3.7. I already have a Vyper Chair. Can I swap out the legs for shorter / taller legs?

Yes. If your Vyper chair turns out to be too tall or too short for your work station, you can purchase a new set of arms to swap out on your chair to change the model type. Please contact a team member at sales@vyperindustrial.com to place an order.

3.8. Does the Vyper Chair come with armrests?

Vyper Chair models do not come with armrests, however, you can purchase them separately here. Armrests are only compatible with our Robust Steel Max and Elevated Steel Max models.

3.9. Can Vyper Chairs adjust in height? If so, how much?

Yes, the Robust Steel Max, Elevated Steel Max and Robust Steel Sport can adjust in height. Please see specifications on each product page to discover the adjustable height ranges.

3.10. Can I add locking casters to my Vyper Chair?

Each Vyper Chair already comes with two locking casters and a backrest rubber (if it has a backrest).

Locking casters are available as an add-on and can be found under the ‘Chair Accessories’ tab. If you’re working on an uneven surface like a sloped driveway, locking casters can help keep your chair in place when not being used.

3.11. Does the Vyper Chair come assembled?

No, all of our models require assembly. Assembly typically takes 20-30 minutes and only standard hand tools are necessary. No special tools are required for assembly.

Rest assured knowing that each product comes with a very detailed assembly guide. We also have assembly videos on each product page on our website.

4.1. How can I get a refund for my order?

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked. Learn more about our 105% Money Back Guarantee here.

Please review our Return Policy for more information.

*Please note that you may be charged a 10% restocking fee if your order was opened, used or wasn't returned in it's original packaging.

4.2. When can I expect my refund?

Please allow 3-5 business days for your refund to process and be received in your account.The refund will be processed once we received the returned item at our Green Bay facility.

4.3. Does Vyper offer discount codes, military codes or coupons?

Yes, we've partnered with GovX to offer discounts to our US Vets and first responders. To qualify for the discount, please add your desired item to your cart and use the GovX link when you are at the checkout screen. Please follow the instructions from there.

We honor and respect all active and un-active first-responders and all active and veteran US Military members. If you served or are serving for our country, thank you.

4.4. Does Vyper offer a payment / installments plan?

Yes, we have partnered with ShopPay to offer incredible options for payments. You can find this option at the checkout screen.

This option is available on the product page and at checkout.