FREQUENTLY ASKED
QUESTIONS

Please let us know if you still have additional questions or need additional support by emailing our support team at sales@vyperindustrial.com

PRODUCTS & CUSTOMIZATION

Absolutely! We proudly make the Vyper Chair in Green Bay, WI. When you shop with Vyper, you get American quality while supporting American manufacturing.

Locking casters are available as an add-on and can be found under the ‘Accessories’ tab. If you’re working on an uneven surface like a sloped driveway, locking casters can help keep your chair in place when not being used.

Note: locking casters will not work with any chairs equipped with a tool tray due to clearance issues.

1. To add a custom logo, please select "Custom Logo" option when selecting seat color. The seat color will remain black on the chair mockup, this is normal.

2. To upload your logo, please drag or drop your logo in the box that says "Drag or Drop your Logo or Browse". You will not be able to proceed with ordering without adding your logo file.

3. In the custom notes, please let us know the seat color you'd like (black, brown, grey).

4. We will send you a proof before beginning the embroidery process.

*Embroidery is only on the main seat, not the backrest

Yes. If your Vyper chair turns out to be too tall or too short for your work station, you can purchase a new set of arms to swap out on your chair to change the model type. Please contact a team member at sales@vyperindustrial.comto place an order.

On the product page, select the ‘Custom Color’ option under the ‘Arm Color’ section. Before placing your order, note the desired custom color in the notes section at checkout.

Yes. Both the Robust Steel (Max) and Elevated Steel (Max) models are height adjustable. The Robust Steel (Max) has an adjustable height range of 15”-24”. The Elevated Steel (Max) has an adjustable height range of 24”-32”.

We offer a variety of different seat sizes depending on the model.

All Vyper Chair (besides the Low Pro) seats are 14" in diameter with 3.5" of foam thickness.

If you'd like to increase the width of this seat, you can add on the Big Boy attachment which will increase the width to 21". This attachment is not available for the Low-Pro model and is not compatible with the Sidekick attachment.

Our Low-Pro model has a width of 21".

We do not offer any chair models with armrests.

No, we do not offer an option for a blank seat. All chairs come standard with the Vyper emblem logo unless the custom embroidery option is selected and is then replaced with your custom logo.

ORDERS, SHIPPING & TRACKING

Normal lead times for non-custom orders are 5-10 days and 3-4 weeks for custom orders. Premier Aluminum models have a lead time of 4-6 weeks.

Once the order is shipped, you will receive a confirmation email with tracking information. All domestic packages ship via UPS & FedEx and delivery time within the United States is 3-5 business days. Please note that once the package leaves our warehouse, we no longer have any control over the package.

Order confirmations can sometimes take up to 24 hours to receive. If you have not received an order confirmation email within 24 hours of submission, please contact a team member at sales@vyperindustrial.com.

We utilize our partnerships with UPS and FedEx to provide you with the lowest rates along with the highest accuracy of on time shipments.

We also utilize USPS for smaller packages like the Sidekick, Big Boy and other accessories.

Send us an email as soon as possible tosales@vyperindustrial.comwith your order number and the correct address.

Changes can be made to orders after they have been submitted but only before they have been shipped. If you need to make a change to your order or would like to cancel, please contact a team member as soon as possible at sales@vyperindustrial.com.

Our goal is to provide immediate customer service. We aim to respond to all customer emails within 24 hours. Please note that this timeframe may be slightly longer during product launches or holidays.

At this moment, we do not ship internationally. However, we do have distributors in Europe, Australia and Canada. Please contact our sales team at (920) 413 - 0659 for international orders.

RETURNS & EXCHANGES

Please refer to ourRefund Policy.

If you would like to return your Vyper Chair, please wrap all pieces as they were received and place the parts back in the original packaging.

Once parts are placed back in the original packaging, please contact our sales team at sales@vyperindustrial.com to receive a return label.

The cost of the return label is due to the customer.

Vyper's sales team will email you a return label. Please print this label and put it on top of the package being returned.

*Please note that you will be charged a 10% restocking fee if your order was opened and used.

Yes, as long as the Vyper Chair has not been damaged or used. If your Vyper Chair is damaged or used, unfortunately we will not be able to exchange it for a different model.

If you'd like to return your used Vyper Chair and purchase another Vyper Chair, that is totally acceptable. Note: there is a restocking fee for your returned Vyper Chair.

COMPANY

We have a 90 day limited warranty. To learn more, please scroll to section #6: Limited Warranty using this link.

Vyper Chairs are 100% Made in America, proud and true. We will continue to keep all manufacturing in the United States.

Our team inspects every component to the Vyper Chair before it moves to our assembly line. You get what you pay for. You're buying hand-crafted quality, a novel piece that we take pride in manufacturing. One thing we will never cut corners on is quality, we promise you that.

At this moment, we do not ship internationally. However, we do have distributors in Europe, Australia and Canada. Please contact our sales team at (920) 413 - 0659 for international orders.

When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.

If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.

Please review our Refund Policy for more information.

*Please note that you will be charged a 10% restocking fee if your order was opened and used.

ASSEMBLY

No, all of our models require assembly. Assembly typically takes 20-30 minutes and only standard hand tools are necessary. No special tools are required for assembly.

The Vyper Chair typically takes around 20-30 minutes. For help with assembly, please view our assembly videos here.

PAYMENTS & REFUNDS

Please allow 3-5 business days for your refund to process and be received in your account.The refund will be processed once we received the returned item at our Green Bay facility.

Yes, we've partnered with GovX to offer discounts to our US Vets and first responders. To qualify for the discount, please add your desired item to your cart and use the GovX link at the bottom of your cart. Please follow the instructions from there.

We honor and respect all active and un-active first-responders and all active and veteran US Military members. If you served or are serving for our country, thank you.

Yes, we offer a few different payment plans:

Klarna (pay in 4 installments)

ShopPay

These options are available during checkout.