VYPER INDUSTRIAL'S FAQ
Please let us know if you still have additional questions or need additional support by emailing our support team at email@example.com
PRODUCTS & CUSTOMIZATION
Absolutely! We proudly make the Vyper Chair in Green Bay, WI. When you shop with Vyper, you get American quality while supporting American manufacturing.
Locking casters are available as an add-on and can be found under the ‘Accessories’ tab. If you’re working on an uneven surface like a sloped driveway, locking casters can help keep your chair in place when not being used.
Note: locking casters will not work with any chairs equipped with a tool tray due to clearance issues.
On the product page, select the ‘Custom Logo’ option under the ‘Seat Color’ section. Once your order is placed, please send an email firstname.lastname@example.org your order number as the subject line. Attach a high-resolution image of your logo (JPEG, PNG, PSD, AI) and specify the desired color for your seat. Our team will digitize your logo and email a mock up for your review and approval before the seat goes into production. Note: Custom embroidery is not offered on the Robust Steel PRO model.
Yes. If your Vyper chair turns out to be too tall or too short for your work station, you can purchase a new set of arms to swap out on your chair to change the model type. Please contact a team member at email@example.com place an order.
On the product page, select the ‘Custom Color’ option under the ‘Arm Color’ section. Before placing your order, note the desired custom color in the notes section at checkout.
Yes. Both the Robust Steel (Max) and Elevated Steel (Max) models are height adjustable. The Robust Steel (Max) has an adjustable height range of 15”-24”. The Elevated Steel (Max) has an adjustable height range of 24”-32”.
All of our seats measure 14” in diameter and 4” in thickness. We do not offer any larger or smaller seat options.
We do not offer any chair models with armrests.
No, we do not offer an option for a blank seat. All chairs come standard with the Vyper emblem logo unless the custom embroidery option is selected and is then replaced with your custom logo.
ORDERS, SHIPPING & TRACKING
Normal lead times for non-custom orders are 1-3 weeks and 3-4 weeks for custom orders. Premier Aluminum models have a lead time of 4-6 weeks.
Once the order is shipped, you will receive a confirmation email with tracking information. All domestic packages ship via UPS and delivery time within the United States is 3-5 business days. Please note that once the package leaves our warehouse, we no longer have any control over the package.
Order confirmations can sometimes take up to 24 hours to receive. If you have not received an order confirmation email within 24 hours of submission, please contact a team member at firstname.lastname@example.org.
We utilize our partnership with UPS which provides you with the lowest rates along with the highest accuracy of on time shipments.
Send us an email as soon as possible email@example.com your order number and the correct address.
Changes can be made to orders after they have been submitted but only before they have been shipped. If you need to make a change to your order or would like to cancel, please contact a team member as soon as possible at firstname.lastname@example.org.
Our goal is to provide immediate customer service. We aim to respond to all customer emails within 24 hours. Please note that this timeframe may be slightly longer during product launches or holidays.
Yes, we offer worldwide shipping on our products.
For shipping costs, add your desired products to a cart and input your shipping address into our system at checkout.
*CUSTOMER IS RESPONSIBLE FOR ALL IMPORT DUTIES AND FEES*
RETURNS & EXCHANGES
If you would like to return your Vyper Chair, it must be placed back into the original packaging as it was received.
Please contact our sales team at email@example.com to receive a return label. The cost of the return label is due to the customer.
Yes, as long as the Vyper Chair has not been damaged or used. If your Vyper Chair is damaged or used, unfortunately we will not be able to exchange it for a different model.
If you'd like to return your used Vyper Chair and purchase another Vyper Chair, that is totally acceptable. Note: there is a restocking fee for your returned Vyper Chair.
We have a 90 day limited warranty. To learn more, please scroll to section #6: Limited Warranty using this link.
Vyper Chairs are 100% Made in America, proud and true. We will continue to keep all manufacturing in the United States.
Our team inspects every component to the Vyper Chair before it moves to our assembly line. You get what you pay for. You're buying hand-crafted quality, a novel piece that we take pride in manufacturing. One thing we will never cut corners on is quality, we promise you that.
We are growing international distribution channels and adding partners often to help bring our products to your country for less. At this time, we currently have distribution partners in the United Kingdom, Canada, New Zealand, and Australia. Please see our partners page for more information.
When ordering as a gift for someone, be sure to enter in your email address to receive all summary information but enter in the recipient’s name and shipping information. We will be sure to keep all prices and receipts out of the package.
If for any reason you are not completely satisfied with your purchase, within 30 days of placing your order, we will refund you for your purchase with no questions asked.
No, all of our models require assembly. Assembly typically takes 20-30 minutes and only standard hand tools are necessary. No special tools are required for assembly.
PAYMENTS & REFUNDS
Please allow 3-5 business days for your refund to process and be received in your account.The refund will be processed once we received the returned item at our Green Bay facility.
Yes, we've partnered with GovX to offer discounts to our US Vets and first responders. To qualify for the discount, please add your desired item to your cart and use the GovX link at the bottom of your cart. Please follow the instructions from there.
We honor and respect all active and un-active first-responders and all active and veteran US Military members. If you served or are serving for our country, thank you.
Yes, we offer a few different payment plans:
Klarna (pay in 4 installments)
These options are available during checkout.