Here at Vyper, our mission is to deliver exceptional products that exceeds our customers expectations, every time.

We hold the highest standards on the quality of our products and we test every one of our products before it’s released to the market to ensure that we exceed your level of expectations.

We call it our 100% Guarantee because you get a full refund on your product and we pay for return shipping. If you're not completely satisfied with your Vyper purchase, here's how it works if returned within 30 days of delivery:

What you need to do

• Submit your return within 30 days of delivery to get your return started. The 30-day window begins the day your order is delivered. Click here to submit a return
• Return the product in its original packaging, including all original foam, inserts, hardware, and accessories.
• Ship it back using the prepaid label we provide. Product must arrive at our Wisconsin HQ within 14 days of the label being issued.
• Include a copy of your order confirmation in the box so we can process your refund faster.

How refunds work

Once your return arrives at our HQ and we've confirmed it meets the conditions above, we'll issue your refund to the original payment method once the product is inspected by our team. Returns that arrive used, damaged by the customer, or missing original packaging may be refused or refunded with a restock fee.

What's not covered

• Original outbound shipping charges (if you paid for shipping on your original order, that charge is not refunded).
• Orders shipped outside the contiguous 48 United States.
• Custom, made-to-order, apparel/merchandise, or personalized products.
• Wholesale, B2B, distributor, and tool truck orders.
• Products purchased anywhere other than vyperindustrial.com

If for some reason you would ever be dissatisfied, click here to start a return within 30 days of delivery of your product. This guarantee applies only to purchases made directly from vyperindustrial.com.

Please read our return policy here for more information. 

*The Vyper Turbo Fan 72" and apparel does not qualify for 100% Money Back Guarantee
*This does not include Alaska & Hawaii. Any returns from Alaska and Hawaii will be responsible to cover the return label cost

*All merchandise sales are final.
We do not accept returns, refunds, or exchanges on any merchandise purchases. We kindly ask that you review all product details—including sizing, color, and specifications—carefully before placing your order.
In the event you receive a damaged or incorrect item, please contact us at sales@vyperindustrial.com within 7 days of delivery, and our team will be happy to assist you.