Open Position: Customer Experience Representative
Application Link: Click here to apply.
Salary: $50,000 / year
Benefits: PTO, Health, Dental & Vision Insurance, Paid Sick Leave, 401(k), Group Term Benefits, Health and Wellness Reimbursement
*Schedule will be flexible.*
ABOUT VYPER:
Ranked the second quickest growing company in the Inc. 5000!
Here at Vyper Industrial, every member of our team is dedicated to excelling mentally, physically, and emotionally. We believe in quality, integrity, and relentless perseverance. We seek top talent—those who are driven to win and be their best. If you’re ready to embrace your potential and join a passionate team, welcome home.
Dayne and Dylan Rusch started Vyper in 2020 from Dayne’s 400 sq. ft. apartment, having grown up assisting their father in the garage, Chris Rusch, who was a legend in the metal shaping industry. They witnessed firsthand the challenges posed by poorly made products and the decline of American manufacturing. Determined to have a better future, they founded Vyper Industrial with a mission to produce high-quality, American-made garage products and to create thousands of jobs. With a focus on innovation and growth, our team is committed to achieving market leadership.
OVERVIEW:
The Customer Experience Representative is the voice and personality of Vyper, often the first interaction a customer has with our brand and the one who sets the tone for their entire journey with us. This role is all about creating an exceptional experience from start to finish, building genuine long-term relationships, and ensuring every customer feels taken care of, understood, and supported.
We are looking for someone who is upbeat, motivated, and passionate about helping people. This person loves solving problems, enjoys meaningful conversations, and brings positive energy into every interaction. In this role, you will work closely with our sales team and customers to make the buying process seamless, answer product questions, improve communication, and look for ways to continually improve our process and the customer journey.
RESPONSIBILITIES:
- Create a memorable and enjoyable customer experience by delivering friendly, responsive, and thoughtful support
- Build long-term relationships with customers through genuine communication, consistent follow-up, and reliable serviceProactively identify customer needs and recommend the right products or solutions to support their goals
- Resolve customer issues with patience and professionalism, ensuring a smooth resolution and a positive outcome
- Maintain accurate records of customer interactions, account details, and follow-ups to keep communication clear and organized
- Look for ways to improve customer processes, communication flow, and internal systems to enhance the overall customer journey
- Follow communication standards and best practices to ensure every customer receives a consistent and high-quality experience
- Go above and beyond to make customers feel valued, supported, and confident in choosing Vyper
QUALIFICATIONS:
- 1–2 years of experience in customer support, customer service, or another customer-facing roleHigh school diploma or equivalentProven track record of meeting or exceeding goals or performance expectations
- A friendly, engaging personality with a natural ability to connect, build rapport, and leave a positive impression
- Confident phone presence and a genuine relationship-builder
- Quick thinker who can adapt, problem-solve, and stay upbeat in changing situations
- Strong communication skills—both verbal and written—with a clear, positive, and professional tone
- Organized and reliable, with the ability to manage time well and handle multiple priorities without losing attention to detail
